- Marks: 10+5+3+1+1
- Name of student: Subhendu Pal
- Faculty Name: Priya Sawant
- Roll No: JK-ENR-SW-1503
- Date: 03-03-2018
- Session Name: Mantains Cisco Unified Communication System.
CDR & CMR Reports:-
Cisco Unified Communications Manager Produce two types of records which store call history & diagnostic information:-
1. Call Detail Records (CDR) - Data records that contain information about each call that was processed by call manager.
2. Call Management Records (CMR) - Data records that contain the quality of service (QoS) or diagnostic about the call.
Call Detail Records (CDR) features:-
Generate automatic (predefined) reports
Reports can be sent by email
Reports available in two formats (PDF or CSV)
Supports searching in CDR & CMR files
Different types of report:-
i) User Report:- Bills, Cisco IPMA, etc.
ii) System Report:- QoS, Traffic, CDR error, etc.
ii) Device Report:- Gateway, Router plan, etc.
CAT Tool User Support:-
CUCM CAT tool user support three types....
i) Administrator:- Access all Reporting feature to build Report for system and troubleshoot purpose.
ii) Manager:- Generate reports for user department of service (QoS)
iii) User:- Generate a billing for report their call.
Cisco Unified Real-Time Monitoring Tool (RTMT):-
Run as a client-side application
Uses HTTP & TCP to monitor system performance
RTMT can connect directly to devices via HTTPS to troubleshoot system problems
RTMT allows following tasks:-
Monitor a set of predefined management objects that monitor the health of system
Generate alerts in form of emails
Traces various default viewers that exist in RTMT
Questions:-
- What are the Types of Records maintained in CUCS?
- What are the features of CDR?
- Examplin of the CUCM CAT tool user
- What is RTMT?