- Marks: 10+5+3+1+1
- Name of student: Subhendu Pal
- Faculty Name: Priya Sawant
- Roll No: JK-ENR-SW-1503
- Date: 05-03-2018
- Session Name: End User
Troubleshoot CUCM:-
i) PSTN connection are provided through gateways:-
Media gateway control Protocol (MGCP) H.323 are sessions integration Protocol (SIP)
ii) Verifying MGCP & SIP connection:-
Show mgcp endpoints
Show mgcp
Show mgcp connection
Show sip ua service
Debug ccsip
Steps for Troubleshooting
- Define the problem:- Analyze the problem and create a clear problem statement.
- Gather facts:- Collect and consider command outputs & user statements
- Consider possibilities:- Based on the facts gathered, identify a short list of likely causes.
- Create an action plan:- Define a plan of action to correct the problem
Troubleshooting Endpoint issues:-
IP phones registration problems can be categorized according to the following points of failure:-
- Local to the IP phone:- Press Settings> Network configuration IPV4 Configuration> verify that phone has received an IP address (with the correct subnet mask, default gateway, and correct TFTP server address)
- VLAN mismatch:- Verify that the switch is correctly configured to support IP phones, verify that VLAN numbers are correct
- DHCP problems:- Verify that DHCP server is running and that has not run out of IP address, verify that DHCP scopes are correct.
- TFTP problems:- You can check the status of the TFTP process on the phone by pressing Settings> Status
- CUCM registration problems:- GO to Settings> Device Configuration> Unified CM Configuration to verify that IP address is listed correctly
Questions:-
What is H.323
Explain of the TFTP Problem
What is MGCP & SIP
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