Mantains Cisco Unified Communication System.

•  Marks: 10+5+3+1+1
• Name of student: Subhendu Pal
• Faculty Name: Priya Sawant
• Roll No: JK-ENR-SW-1503
• Date: 03-03-2018
• Session Name: Mantains Cisco Unified Communication System.

CDR & CMR Reports:-

Cisco Unified Communications Manager Produce two types of records which store call history & diagnostic information:-

1. Call Detail Records (CDR) - Data records that contain information about each call that was processed by call manager.

2. Call Management Records (CMR) - Data records that contain the quality of service (QoS) or diagnostic about the call.


Call Detail Records (CDR) features:-

Generate automatic (predefined) reports
Reports can be sent by email 
Reports available in two formats (PDF or CSV)
Supports searching in CDR & CMR files

Different types of report:-

i) User Report:- Bills, Cisco IPMA, etc.

ii) System Report:- QoS, Traffic, CDR error, etc.

ii) Device Report:- Gateway, Router plan, etc.

CAT Tool User Support:-

CUCM CAT tool user support three types....

i) Administrator:- Access all Reporting feature to build  Report for system and troubleshoot purpose.

ii) Manager:- Generate reports for user department of service (QoS)

iii) User:- Generate a billing for report their call.

Cisco Unified Real-Time Monitoring Tool (RTMT):-

Run as a client-side application 
Uses HTTP & TCP to monitor system performance
RTMT can connect directly to devices via HTTPS to troubleshoot system problems

RTMT allows following tasks:-

Monitor a set of predefined management objects that monitor the health of system
Generate alerts in form of emails
Traces various default viewers that exist in RTMT

Questions:-

• What are the Types of Records maintained in CUCS?
• What are the features of CDR?
• Examplin of the CUCM CAT tool user
• What is RTMT?